Last updated: January 28 2026
This Privacy Policy explains how viax, LLC. (“viax,” “we,” “us,” or “our”) collects, uses, and protects information in connection with our websites, products, and services (collectively, the “Services”).
viax is built to help enterprises model and execute business logic without becoming a system of record. That architectural choice informs how we approach privacy and data protection.
1. Our Role: Controller vs. Processor
viax operates in two distinct roles, depending on the context:
viax as a Data Controller
viax acts as a data controller for information related to:
Our website
Marketing and communications
Demo requests and inquiries
Contracting and account administration
In these cases, viax determines how and why personal data is processed.
viax as a Data Processor
viax acts as a data processor for Customer Data processed through the viax platform.
Customers retain full ownership and control of Customer Data.
viax processes Customer Data solely to provide the Services and in accordance with customer instructions and applicable agreements.
viax does not determine the purposes for which Customer Data is used.
2. Information We Collect
a. Information You Provide
We may collect information you choose to provide, such as:
Name
Business email address
Company name
Job title
Information included in communications or demo requests
b. Information Collected Automatically
When you visit our website, we may collect:
IP address
Browser type and device information
Pages viewed and interactions
Referring URLs
This information is used to operate, secure, and improve our website.
c. Customer Data
Customers may submit or process business data through the viax platform (“Customer Data”).
Customer Data may include operational, transactional, or configuration data determined entirely by the customer.
3. How We Use Information
We use information to:
Provide, operate, and support the Services
Respond to inquiries and requests
Improve product performance and reliability
Communicate service updates, security notices, and administrative messages
Comply with legal obligations
viax does not sell personal information.
4. How We Use (and Do Not Use) Customer Data
viax processes Customer Data:
Only to provide and operate the Services
Only in accordance with customer agreements and documented instructions
viax does not:
Sell Customer Data
Use Customer Data for advertising
Use Customer Data to build consumer profiles
Use Customer Data to train generalized or third-party AI models
Customer Data is not commingled across customers.
5. Cookies and Similar Technologies
viax uses cookies and similar technologies to:
Enable core website functionality
Analyze website traffic and usage
Improve performance and user experience
You can manage cookies through your browser settings. Disabling cookies may affect certain website features.
6. Sharing of Information
We may share information in limited circumstances:
With service providers (subprocessors) who support hosting, analytics, monitoring, or customer support
To comply with legal obligations or lawful requests
To protect the security, rights, or integrity of viax, our customers, or others
All service providers are subject to confidentiality and data protection obligations.
7. Data Security
viax implements technical and organizational measures designed to protect information, including:
Access controls and authentication
Encryption where appropriate
Secure infrastructure and monitoring
While no system can guarantee absolute security, we continuously evaluate and improve our safeguards.
8. Data Retention
We retain personal information only as long as necessary to:
Fulfill the purposes described in this Privacy Policy
Meet legal, regulatory, or contractual requirements
Retention of Customer Data is governed by customer agreements.
9. International Data Transfers
viax may process information in countries other than your own.
Where required, we rely on appropriate safeguards for international data transfers.
10. Your Rights and Choices
Depending on your location, you may have rights to:
Access or update your personal information
Request deletion of personal information
Object to or restrict certain processing
Requests may be submitted to INFO@viax.io.
Customer requests related to Customer Data should be directed to the applicable customer, as viax acts as a processor for such data.
11. Children’s Privacy
The Services are not directed to children under 13, and viax does not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy or viax’s data practices, please contact us at:
viax, inc.
Email: info@viax.io
Address: 45 North Broad Street, Ridgewood NJ 07450