Enabling Your DistributorsMedical Device Giant Streamlines Distributor Order Management
A Fortune 500 medical device manufacturer was looking to quickly bring an order management system to market to serve their global distributor network and automate manual processes. As they were in the middle of a multi-year ERP upgrade, it was critical for the solution to not only integrate across their current system landscape, but to ease the transition to the new ERP system.
The Business Challenge
How do you effectively bring a distributor-focused solution to market that is able to handle the complex pricing and process workflows that come with selling on a global scale while also leveraging the technology investments that have already been made? The client established a few key criteria in what they were looking for; any solution would need to deploy quickly, be highly flexible while also being performant, and improve customer self-service.
The Solution
By adopting viax's Digital Business Suite as their standard distributor portal, they enhanced end-to-end visibility in their ordering process, cutting down time and expenses. Managing pricing complexities in B2B orders was streamlined by bringing in pricing calculations into the viax Advanced Pricing Engine, lessening reliance on ERP integration to maintain performance and uptime standards. Moreover, compliance, a critical aspect in regulated sectors like medical devices, was simplified with viax, ensuring products were offered only to authorized distributors in appropriate markets.
The Result
viax's powerful B2B selling features and adaptable out-of-the-box interface enabled the business to achieve a streamlined order process within five months. Distributors benefited from a self-service ordering platform with enhanced visibility into their orders, while the client reduced order processing time and gained the ability to onboard distributors and regions without concerns about scalability.
Quick
MVP Delivery
5 Months
Workshop